Seller FAQ

You can register your interest through the form located in our homepage. 

After logging in, you can update your profile through the “Edit Profile” tab. You can update your information such as your e-shop’s name, addresses, online branding/ image and many more.

Please drop us an email at support.farm2table@v-circle.com or Click the WhatsApp icon at the bottom right of the page.

Yes, you can access to Farm To Table with your credentials in any devices.

You can change your password by clicking the “Forget Password” during login or you can email directly to request to change your password at support.farm2table@v-circle.com.

You can change your phone number by editing it in “Edit Your Profile” section after you logged in.

Your failed login attempt could be due to wrong email or password entered. Please reset your password and try again. Another reason could be due to your account has been deactivated by the admin. Please contact support.farm2table@v-circle.com.com.my for further assistance.

If you have requested for your account deletion, you will be able to register using the same email address or phone number. However, this is subject to Farm To Table's approval.

Kindly ensure you complete and fulfil all your orders, including those under in delivery process or dispute, before you request for account deletion.

If you have no pending item under process or dispute, kindly contact Farm To Table support at support.farm2table@v-circle.com for further assistance.

You can add/edit your addresses by editing it in “Edit Your Profile” section after you logged in.

You can add/edit your emails by editing it in “Edit Your Profile” section after you logged in.

You will be given a product-listing template to fill in for your first upload. You will also be provided with a training guide on how to add and upload products after your registration as a merchant (seller) is approved by Farm To Table admin.

If you come across a counterfeit product, please proceed to report by submitting an email to support.farm2table@v-circle.com with your Merchant (User) account name.

You may be required to send additional supporting documents for us to act against the reported product and/or Merchant (Seller).

If your submitted product was deleted or rejected, it was likely due to violation of our rules.

Common violations included:

(i) Misleading pricing.

(ii) Listed products under the wrong category or misrepresentation of products.

(iii) Banned drugs in Malaysia.

(iv) Hazardous and dangerous items including but not limited to radioactive, flammable, explosive, corrosive, oxidizing, asphyxiating, biohazardous, toxic, pathogenic, or allergenic.

You can list as many products as you want in Farm To Table. There is no restriction for number of products enlisted.

You can check your orders by logging in to Farm To Table website and click on “Order” tab to check the status and details of your most recent orders.

You can click on the order in the “Order Details” page and you can select the status to update each order. All updated statuses will be visible instantly to the buyers as well.

Currently Farm To Table is using our designated logistics carriers that specializes in handling fresh produce. 

Buyer is not allowed to change their delivery address after an order is placed. However, they can contact Farm To Table support with their order ID to request for change of address.

You will be paid once your orders’ status has changed to “Delivered”. Farm To Table Finance team will make payment to merchant (seller) on a weekly basis and the payment will be made directly to your bank account within 7 to 14 working days.

Farm To Table Finance team will send a payment advice for all successful transactions to your bank account on weekly basis.

Please email to support.farm2table@v-circle.com for further assistance.